Oil Change Story You may have read this story about Wal-Mart charging a customer for an oil change, but not actually performing the work.

When I take my car to have its oil changed, here is what I do. I follow the car into the work bay. I watch as the old oil drains from the oil pan. I watch as the old filter is removed. I watch as the new filter is installed. I'm there when the new oil is put into the engine. I personally verify the reading on the dipstick. Why? Stories like the one above are far too common. Even if they do change the oil, they can skip the filter change, and you'd never know it. I've even heard stories of shops draining the oil, but not putting the new oil in. They can put too much oil into your engine, etc.